Frequently Asked Questions

Everything you need to know about our premium home essentials.

What materials are used in Kozo Studio products?

We prioritize sustainable, high-quality materials including FSC-certified wood, organic textiles, and artisan-grade ceramics to ensure durability and aesthetic timelessness.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. Custom or handcrafted furniture pieces may require 2-4 weeks for production and delivery.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made items are final sale.

Do you offer international shipping?

Yes, Kozo Studio ships to over 40 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

How should I care for my Kozo Studio textiles?

Most of our linens and cottons are machine washable on a gentle cycle with mild detergent. We recommend air drying to preserve the integrity of the natural fibers.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and partner with secure payment processors like Stripe and PayPal to ensure your data is always protected.